Enhance the Multichannel Experience

The public is becoming more vocal in its demands for better services that are more citizen-centric. At the same time, organizations are faced with more limited public funding and requirements to show greater accountability in managing these limited resources.

Fidelitex‘s consulting solutions help you manage finances, human resources, citizen relationships, funds and grants, and service delivery—all with a low total cost of ownership. Every day, these tools are used by government organizations to provide more effective services with greater accountability.

Increase efficiency and effectiveness

  • Gain real-time insight into organizational information and metrics for better decision-making
  • Streamline and automate critical processes to free up time for value-added work
  • Integrate data and streamline information flow across different systems, departments and agencies for greater collaboration.

Increase citizen satisfaction

  • Gain a holistic view of citizen interactions across multiple communication channels
  • Improve response to citizen requests with centralized databases and automated follow-up tools
  • Enable one-stop citizen self-service through web portals
  • Increase ability to analyze service trends and respond quickly to changing constituent needs
  • Conduct targeted community outreach with comprehensive communications tools.

Why Fidelitex?

  • We deliver timely, high-quality service that focuses on citizens’ needs
  • We specialize in automating processes where needed to improve efficiency and reduce costs
  • We utilize technology to support collaboration and decision making across departments and agencies
  • We can rapidly deliver e-government, citizen service, and other government applications with our STARR framework.

Want to successfully implement CRM and Big Data solutions? We can help as we’ve worked with various clients to address all aspects of BI and performance management capabilities and processes, and have helped enhance the ability to capture the full benefits of a successful implementation.