Make the Most of your CRM Investment

We at Fidelitex are fully equipped to provide a full and comprehensive service portfolio covering any delivery activity within your project cycle. The table below highlights areas that we have typically been involved with. Our deep expertise with leading CRM tools like Salesforce.com, SAP CRM, and Microsoft Dynamics gives us business and technical insights we deploy for the benefit of our clients. Right from Day 1, our certified professional services consultants will constantly work closely with your teams (typically on-site) to ensure that the project vision and goals are realized completely.

 

In combination with our proprietary STARR framework and expertise in industry leading tools, we have what it takes to assist your organization with any scale of transformation activity ultimately leading to reaping the benefits of a well implemented CRM – turbo-charged acquisitions, increased loyalty, and lower costs.

 

Benefits of Multi-tenancy

A common approach we have encountered is to leverage a multi-tenancy model for projects. The service provider in such a case has much more of a vested interest in making sure everything runs smoothly and it helps the provider apply lessons learned into operating procedures and improve overall service quality – benefits that can certainly be appreciated as it drives accountability across multiple elements in the value chain.

Want to successfully implement CRM and Big Data solutions? We can help as we’ve worked with various clients to address all aspects of BI and performance management capabilities and processes, and have helped enhance the ability to capture the full benefits of a successful implementation.