Tailoring the Customer Experience to Drive Loyalty & Increase Retention

At Fidelitex, we help companies become more successful by identifying where and how to build the most value with the focus on the customer. We assist them in growing store networks, localizing assortments, building omni-channel capabilities, launching new formats or improving cost positions, to name just a few.

Our consulting services will address the strategy for managing and nurturing a hotel or retail’s interactions with guests, customers and prospects. This involves using technology to organize, automate, integrate and synchronize business processes – principally sales activities, but also those for marketing, customer service, and technical support.

Fidelitex’s expertise in the hospitality and retail industry can be leveraged to find, attract, and win new clients, nurture and retain those the hotel or retail store already has, entice former customers back into the fold, and reduce the costs of marketing and client service. CRM denotes a company-wide business strategy embracing all customer-facing departments and even beyond, and with our teams working closely with yours, we can ensure that people, processes, and technology work in synergy to increase profitability, and reduce operational costs.

Want to successfully implement CRM and Big Data solutions? We can help as we’ve worked with various clients to address all aspects of BI and performance management capabilities and processes, and have helped enhance the ability to capture the full benefits of a successful implementation.